How to return
If you return the product(s) by mail, you will have returned the products on time if you have delivered the product(s) to the carrier within the aforementioned 30 days period.
Returned products must be returned in the state in which you received them: the returned products must be complete, unworn, unwashed and have all the product labels and tags intact, and must not used in any other way than what is reasonably necessary to decide if you want to keep the product(s). If you do not comply with the foregoing and the value of the product diminishes as a consequence thereof, we can hold you liable for such diminished value.
Please make sure that you do not have returns from multiple orders in one parcel to ensure that you get your refund as quickly as possible.
To facilitate the returns process, with each delivery and/or Order Confirmation we will provide you with
(i) return information,
(ii) a link to an online return form, or a printed return form, and
(iii) a return label.
Please stick the returns label to the box/package and if using the box/initial package that we sent to you, make sure that the return label covers the original label used to ship the parcel to you. Your return will be handled by the carrier mentioned in your return form. Please read our return information carefully.
Returning defective products
You may return products delivered to you that are defective, misdescribed or otherwise not in conformity with your order. You can do so within 2 months after you notice the defect. In the event your claim is justified, the purchase price and the shipping costs (if applicable) will be refunded.
For practical information on how to return, see our return information.