GENERAL TERMS AND CONDITIONS OF USE AND SALE
When you place your order you accept the following terms and conditions.
These general terms and conditions apply to the use of any information, pictures, documents and/or other services on www.emoltem.com and the purchase of Emoltem products on the Website.
EXCLUSION OF LIABILITY FOR EXTERNAL LINKS
The Website may provide links to external Internet sites. Emoltem Fashion hereby declares in a clear and detailed manner that it has no influence on the layout or content of the linked pages and dissociates itself expressly from all contents of all linked pages of third parties. Emoltem Fashion will not be liable for the use or content of Internet sites that link to this site or which are linked from it. Our privacy and cookie notice do not apply to any collection and processing of your personal data on or through such external sites.
INFORMATION ON THE WEBSITE
The information on the Website is for general information purposes only and does not constitute advice. Even though Emoltem Fashion has composed its Website with care, the information, texts, documents, graphics, movies, music and/or other services/information on it may contain errors or be otherwise incorrect or incomplete.Emoltem Fashion does not guarantee that the Website and/or the information is free of errors, defects, malware and viruses or that the Website and/or Information is correct, up to date and accurate.
To the maximum extent permitted under applicable law, Emoltem Fashion shall not be liable for any damages resulting from the use or inability to use of the Website, including damages caused by malware, viruses or any incorrectness or incompleteness of such information or the Website, unless such damage is the result of any wilful misconduct or from gross negligence on the part of Emoltem Fashion .
Emoltem Fashion shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with this Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
All brand names, logo, product names and titles used on the Website are trademarks or trade names of Emoltem Fashion or third party trade mark or trade name holders. You are not allowed to use or reproduce any such trademarks, logo or trade names as this may constitute an infringement of the holder’s rights.
The rights in the Website design, texts, documents, movies, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source codes, software and all other material on this Website are owned by or licensed to Emoltem Fashion and/or its suppliers and subcontractors.
You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent this is necessary for the purpose of placing an order with us, or for using the Website as a shopping resource. You are not allowed to make any other use of the information and materials on this Website, including reproduction for purposes other than the one mentioned above, modification, distribution or republication. Should you wish to use materials or information from this Website, you need our prior written approval to do so.
Emoltem Fashion collects and processes your personal data according to the privacy and cookie notice.
In the event you post unsolicited ideas and/or materials whether consisting of texts, images, sounds, software, information or otherwise (Materials) on this Website or send these to Emoltem Fashion by e-mail or otherwise, you grant us an irrevocable, free of charge non-exclusive and worldwide right to use, copy, adapt, modify, publish and/or commercially exploit such Materials to the fullest extent in whatever form and via all media known and to date unknown for the duration of the intellectual property rights in the Materials and we shall not be bound by any confidentiality obligation in respect of such Materials.
To the maximum extent permitted under applicable law, you hereby indemnify and hold Emoltem Fashion harmless from and against all actions, claims and liabilities, suffered, incurred or sustained by us as a result of the use and/or exploitation of the Materials infringing the (intellectual property) rights of any third party or otherwise being unlawful towards a third party.
TERMS OF SALE
ELIGIBILITY AND ORDERING
You can order as a registered user or as a guest. You need an email address to place an order, and you may need to set your browser to accept both cookies and pop-ups in order to be able to use all the functionalities of the Website, which includes adding products to your shopping cart and submitting your order.
To place an order you must be at least 16 years old, or older if that is required under applicable law to enter into agreement with Emoltem Fashion and you must be a consumer – not a reseller.
The products offered on the Website represent an offer to purchase products from Emoltem Fashion based on the data provided on the Website.
All prices indicated are US Dollars and AED amounts and include value added tax. Orders and deliveries are possible only within the United Arab Emirates . If Emoltem Fashion is not able to execute an order, Emoltem Fashion will inform you as quickly as possible. Orders are accepted only in quantities usual for households. For more information about ordering, please check Order Information.
When you submit an order, we will send you an email acknowledging receipt of your order (“Order Confirmation”). This does not mean that we have accepted your order. Our acceptance of the order takes place when the products are shipped to you – we will send you an email confirming that the products have been shipped (“Shipping Confirmation”).
At this point a contract, containing these General Terms and Conditions, comes into existence and is binding on you and us (the “Contract”).
Products on the Website are generally in stock and ready to be sent. Any sizes that are out of stock are marked as unavailable. We may have stock issues when customers order products at the same time. When we are unable to ship an item already ordered, we may cancel or reject that part of your order and you will be reimbursed or not charged accordingly. We work hard to keep our stock levels as accurate as possible. Occasionally, errors may occur. Our online collection is regularly replenished so it’s worth checking back with us regularly.
If you have placed an order in error, or would like to cancel an order before it is delivered, please immediately call Emoltem Fashion customer service at +97154 561 1489 Sun – Thur 9:00- 10:00 or e-mail Emoltem Fashion at: firstname.lastname@example.org or Whatsapp +97154 561 1489 Emoltem Fashion will do its best to assist you any way it can. As Emoltem Fashion always strives for quick deliveries, it means there is not much time to cancel your order before delivery.
Please note that we cannot make or accept any changes to your order (address, size, color) once your order has been placed.
Fulfilment of all orders on the Website is subject to availability. We explicitly reserve the right to cancel your order for any legitimate reason, including but not limited to the following situations:
▪ The product is not available
▪ Your billing information is not correct or not verifiable
▪ Your order is flagged up by our security systems as an unusual order or an order susceptible of fraud
▪ You are under 16, or you are otherwise not of the age permitted under applicable law to enter into an agreement with Emoltem Fashion
▪ You are a reseller
▪ If applicable, your bank transfer payment is not received within 5 business days after the Order Confirmation
▪ We could not deliver to the address provided by you
▪ Due to circumstances or events beyond our control.
PAYMENT AND PROMOTIONAL OFFERS
You can pay for the products by credit card (MasterCard, Visa, American Express), PayPal and by other means as may be applicable in your country, see here for more information on the payment process.
The maximum amount you can spend in one order varies depending on the payment method you select and whether you are a registered user or a guest. Please see here for more details.
Promotion codes are only valid for purchases on emoltem.com, usually for single use only, unless stated differently.
For the promotion code to be applied successfully, the total order amount must exceed the value of the promotion code.
Promotion codes are non-refundable nor replaceable in case of (full or partial) returns of an order.
Promotion codes can be entered by clicking on ‘Enter you promo code’ when you are on the shopping bag page. Then click on ‘Apply’.
• Only one promotion code is redeemable per order, unless stated differently.
• Promotion codes cannot be used in combination with other existing promotions or sales.
• In case of returns, the promotion code value will be proportionally split across the ordered items.
During the payment process Emoltem Fashion may perform credit checks. Based on the outcome of those checks Emoltem Fashion may change, adjust or decline an order and/or the selected payment method. In most cases Emoltem Fashion will offer you the option to select a different payment method. Our customer service team will not be informed of the outcome of credit checks.
Your total price
The total price specified in the final checkout screen includes tax and shipping costs. This price will be recorded in the Order Confirmation. If paying by credit card, the total amount for your entire order will be reflected on your bank statement.
The prices of the products will be as displayed on the Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in the Order Confirmation.
DELIVERY AND RETENTION OF OWNERSHIP
As a rule, delivery time is 2 to 5 working days after shipping the order. See our delivery information for more details including our delivery rates (if applicable).
If the delivered products have obvious material or production defects, including damage caused by transport, please notify us of such defects immediately by email or phone. Not doing so will not affect your legal rights.
Retention of Ownership
You are responsible for the products following delivery of the products to the address you gave us. The products remain the property of Emoltem Fashion until payment is made in full.
RETURN AND CANCELLATION OF ORDERS
Your right to cancel
Your online order may be returned within 30 days of receipt without having to give any reason or to inform us.
If you cancel your order, we will reimburse you all payments received from you, including the costs of standard delivery and administration fees (if applicable), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to return the products. We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest.
How to return
If you return the product(s) by mail, you will have returned the products on time if you have delivered the product(s) at the post office or to the carrier within the aforementioned 30 days period.
Returned products must be returned in the state in which you received them: the returned products must be complete, unworn, unwashed and have all the product labels and tags intact, and must not used in any other way than what is reasonably necessary to decide if you want to keep the product(s). If you do not comply with the foregoing and the value of the product diminishes as a consequence thereof, we can hold you liable for such diminished value.
Please make sure that you do not have returns from multiple orders in one parcel to ensure that you get your refund as quickly as possible.
To facilitate the returns process, with each delivery and/or Order Confirmation we will provide you with
(i) return information,
(ii) a link to an online return form, or a printed return form, and
(iii) a return label.
Please stick the returns label to the box/package and if using the box/initial package that we sent to you, make sure that the return label covers the original label used to ship the parcel to you. Your return will be handled by the carrier mentioned in your return form. Please read our return information carefully.
Returning defective products
You may return products delivered to you that are defective, misdescribed or otherwise not in conformity with your order. You can do so within 2 months after you notice the defect. In the event your claim is justified, the purchase price and the shipping costs (if applicable) will be refunded.
For practical information on how to return, see our return information.
Emoltem Fashion does not have an exchange service. You can return any product that you are not fully satisfied with and receive a refund. If you would like another product, color or size, please place a new order.
Once your returned products have been checked and inspected, you will receive a refund e-mail notification, if a refund will be made.
Refunds usually take up to 8-10 working days to appear on your statement. The length of time depends solely on your card company’s policies. You can always check your refund status on your online account or by contacting your card issuer.
In order to get a full refund it is important that we receive the returned products in the state in which you received them: the returned products must be complete, unworn, unwashed and have all the product labels and tags intact and must not be used in any other way than what is reasonably necessary to decide if you want to keep the product(s).
Contact no: +97154 561 1489 Sun – Thur 9:00 – 10:00
If Emoltem Fashion decides to change these general terms and conditions, we will post the changed terms and conditions on the Website. You are advised to regularly check whether they have changed. Existing contracts will not be affected by such changes.
MODEL RETURN FORM
Invoice address Delivery address
Customer number: Fact number: Invoice date:
Pos. EAN Reason articles:
Please enter the number of the return reason for the item or items to be returned.
Reason for return shipment:
(1) No reason
(2) Does not fit
(3) Looks different when on the site
(4) Multiple sizes ordered
(5) Choice of multiple items made
(8) I do not like the material
(9) Stitches not neat
(10) Other reason:
To return your items free of charge: follow these steps:
(1) Fill in the form and submit it online and/or add it to the package
(2) Stick the supplied address sticker onto the package. Make sure it covers the old label
(3) Hand over the package to the carrier.
The following conditions apply to retreating:
All your articles must be complete, unworn, unwashed and with all attached labels in the original packaging. Items must be returned within 30 days of receipt of your order. For more information, please visit our return information.